Technical Service
Technical Service
Technical service draws on field-acquired technical knowledge of digital printing machines and TrueHue ink series. From installation to periodic maintenance, from fault diagnostics to process support, the technical needs of the production line are handled by a single team.
01 — Service Areas
Technical Service Scope
The machine is installed on site, calibrated and prepared for production with test prints.
Regular inspection of the print head, feeding system and mechanical components supports the machine's stable operation.
Issues observed in print quality or machine operation are systematically investigated through an on-site visit or remote support.
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Technical Support
For technical questions that arise after installation and in day-to-day use, the technical team can be contacted.
Process steps such as color calibration, profiling and print settings are handled on site.
Compatibility between the machine and the TrueHue ink series to be used is evaluated both before and after installation.
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Operator & Application Support
Operators using the machine receive on-site guidance for daily use and application processes.